Support

Stuck, found a bug, or want a scene we don't have yet? Email us — a real person reads everything.

hello@bitepoint.app

Common questions

How do I restore my purchase on a new phone?

Install BitePoint, open Settings, and tap Restore Purchases. The store checks your original purchase and unlocks everything. You'll need to be signed in to the same Apple ID or Google account you bought with.

Will I lose my data if I get a new phone?

BitePoint keeps everything on-device, so data doesn't follow your store account automatically. Before switching phones, use your phone's full-device transfer (iOS Quick Start or Android transfer) — BitePoint's data moves with it.

Can you add a scene for a junction I teach?

Very likely, yes. Email a description (or a rough sketch) of the layout and what you teach there — instructor requests drive the library roadmap.

Something's not working.

Email hello@bitepoint.app with your phone model and what you tapped when it went wrong. Screenshots help enormously.

Guides

We also publish guides for instructors — the DL25 explained, the 27 skills, and how to debrief a lesson.